Introduction
Netraon Ltd and its affiliated entities (“Netraon,” “we,” “us,” or “our”) are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, retain, and secure your personal information when you use our websites, online platforms, reports, services, or mobile applications (“Services”).
This Privacy Policy applies to individuals who interact directly with Netraon as users, clients, visitors, subscribers, or business contacts. If we process data strictly on behalf of a corporate customer as their processor, that organization’s privacy policy governs, and you should contact them directly for related concerns.
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
Legal Basis and Global Scope
Netraon processes personal data under the legal bases provided by:
General Data Protection Regulation (GDPR) – for individuals in the European Economic Area.
California Consumer Privacy Act (CCPA/CPRA) – for California residents.
Applicable international data protection laws – including the UK DPA, LGPD (Brazil), and other regional regulations.
We may update this Policy to comply with new legal requirements, evolving business practices, or changes in technology.
Information We Collect
We collect the following categories of information, either directly from you or via automated means:
Information You Provide:
Full name, email, phone number, job title, organization
Purchase-related data via third-party checkouts (e.g., Polar, Gumroad)
Content submitted through forms, surveys, downloads, or communications
Login credentials (usernames, encrypted passwords)
Transactional and Technical Data:
Service usage history (reports accessed, features used)
IP address, browser type, device identifiers, operating system
Approximate or precise geolocation (if enabled)
Cookie data, session behavior, referral URLs, timestamps
Marketing and Research Data:
Interests, newsletter opt-ins, communication preferences
Feedback provided through product interaction or customer support
Submitted data from research clients or participants. We do not collect special category data by default (e.g., ethnicity, religion, health), but some research projects may ask sensitive questions with explicit consent.
How We Use Your Information
We use personal data for purposes including:
Fulfilling your subscription, delivering insights or reports
Verifying your identity and protecting your account
Providing customer support and resolving inquiries
Customizing your experience based on preferences or usage behavior
Monitoring website usage to improve our content and design
Conducting analytics and business intelligence for product innovation
Sending marketing messages (if opted-in)
Complying with legal, regulatory, or contractual obligations
Preventing fraud, abuse, and threats to our services
We do not use your data for profiling, AI training, or behavioral prediction.
We do not use your data in ways inconsistent with this Privacy Policy, and we do not sell your data.
Lawful Bases for Processing
Depending on your jurisdiction, we process personal data based on:
Consent (e.g., newsletter signup)
Contract (e.g., delivering purchased reports)
Legitimate Interest (e.g., communicating with clients)
Legal Obligations (e.g., tax or regulatory requirements)
You can withdraw consent at any time by contacting us.
Cookies and Tracking Technologies
We use cookies, pixels, beacons, and similar technologies (“Cookies”) to enhance your experience, analyse site traffic, and personalise content. These technologies may collect device and usage information such as browser type, IP address, pages visited, and interaction timestamps.
Cookies we use fall into the following categories:
Strictly Necessary Cookies: Required for website functionality, such as form submissions or page navigation.
Performance & Analytics Cookies: Help us understand how users engage with our website (e.g. using Google Analytics).
Marketing Cookies: May be used to deliver personalised ads or track performance across websites (used only with consent).
Functionality Cookies: Remember user preferences like language, region, or previously entered data.
You can manage your cookie preferences at any time via our cookie consent banner, which allows you to accept or reject specific categories. Most browsers also let you block or delete cookies manually. Note that disabling certain cookies may affect site performance or functionality.
We may also track user interactions through embedded links and promotional emails (e.g. whether an email was opened or a link clicked). You can limit this by disabling images or tracking in your email client.
For more details, please refer to our full Cookie Policy.
Information Sharing
We do not sell, lease, or trade your personal information. We may share it with:
Affiliated (if established in the future)
Service providers and processors who assist with IT infrastructure, analytics, hosting, marketing automation, and customer support
Cloud tools (e.g., Notion, Framer, Vercel, Google, AWS)
Payment processors for secure transaction handling
Merchants of record (e.g., Polar)
Regulators or legal authorities when required by law
Successors or acquirers in case of a merger, acquisition, or sale of assets
All third parties are contractually bound to protect your information and may only process it for specified purposes.
Data Security
We implement industry-standard security measures, including:
Transport Layer Security (TLS) encryption
Firewalls and intrusion detection systems
Access controls and employee confidentiality obligations
Periodic vulnerability assessments and monitoring
No internet transmission or storage system is fully secure. You are responsible for keeping your credentials confidential.
Data Retention
We retain your personal data for as long as necessary to:
Deliver services and fulfill contractual obligations
For legal, tax, or regulatory compliance
For customer support or dispute resolution
For recordkeeping or research history
Improve and develop our services
Satisfy legitimate business or regulatory requirements
When your data is no longer needed, we delete, anonymize, or securely archive it.
Children’s Data
Our Services are not directed to children under 13 (or 16 in the EU/EEA). We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, contact us immediately and we will delete it.
Third-Party Links
Our Services may contain links to third-party websites or integrations. These are provided for convenience, and we do not endorse or control their privacy practices. Use of such sites is at your own risk and governed by their respective privacy policies.
Mobile Messaging & Notifications
Netraon may use SMS or in-app messaging to communicate with users. Message/data rates may apply based on your carrier. You can opt-out by contacting us or replying as instructed in the message.
We do not share mobile numbers with third parties for marketing.
Business Clients and Processors
When we process personal data strictly on behalf of a business client under a contractual agreement, Netraon acts as a data processor, and the business client is the data controller.
In such cases, the client’s own privacy policy governs the processing of personal data, and Netraon will act only on their documented instructions, as outlined in our Data Processing Addendum (DPA). For more information or to obtain a copy of our DPA, please contact dataprotection@netraon.com.
International Data Transfers
Netraon may transfer or process personal data outside of your country of residence, including to jurisdictions such as the United States or other non-EEA countries, due to the nature of our cloud-based tools and infrastructure (e.g., AWS, Google, Notion, Vercel).
Where such international transfers occur, we rely on appropriate safeguards
Standard Contractual Clauses (SCCs) issued by the European Commission
Adequacy decisions for certain jurisdictions
User consent, where legally required
We ensure that all service providers and sub-processors maintain robust privacy and security practices consistent with our legal obligations.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access a copy of your data
Request corrections to inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Restrict or object to data processing
Withdraw previously granted consent
Request data portability
File a complaint with a supervisory authority
If you wish to exercise your data protection rights under GDPR, CCPA, or other applicable laws, Netraon supports email-based requests.
You may contact us at dataprotection@netraon.com to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Request restriction or object to our processing of your data
Withdraw previously given consent
Request a copy of your data in a portable format
To help us process your request, please include:
Your full name and the email address used with Netraon
A clear description of the request (e.g., “delete my data”)
Proof of identity if we reasonably need to verify the request
We aim to respond within the timeframes required by law (typically 30 days for GDPR requests). If we are unable to fulfill your request, we will explain why.
If you have any questions, concerns, or are not satisfied with how we handle your personal data, you may contact us at dataprotection@netraon.com. We take all privacy concerns seriously and will aim to resolve your issue promptly.
If we are unable to resolve your concern, you may also have the right to lodge a complaint with a data protection authority in your country or region.
For EU/EEA users, you may contact your local Supervisory Authority. A list is available here.
UK residents may contact the Information Commissioner’s Office (ICO).
California residents may also exercise their rights under the California Consumer Privacy Act (CCPA).
If you reside in another region with specific privacy rights, we encourage you to reach out to your relevant data protection authority.
Changes to This Privacy Policy
We may update this Policy to reflect changes in legal requirements, business operations, or technology. Updated versions will be posted on this page with a new effective date.
Continued use of the Services after updates constitutes acceptance of the revised Policy.
This Privacy Policy was last updated on 20 July 2025.